1. General

    The present Terms and Conditions of Sale (“Terms and Conditions“) apply to all sales of products made to you (the “Customer“) in the countries listed on the checkout page of the website www.daydreamers.gr (the “Site“). This Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the prior consultation and the acceptance by the Customer of the Terms and Conditions.

  2. Ordering process

    The ordering process on the Site consists of following steps:

    • The Customer adds the selected products in the basket;
    • The Customer completes his/her personal details including name and billing address;
    • The Customer confirms the preferred shipping method and provides the delivery address;
    • The Customer confirms the payment method and completes the required payment information;
    • The Customer will be asked to accept the Terms and Conditions;
    • Before the Customer submits the order, he/she will be given the opportunity to review his/her details, the selection and check the total price of the order including the shipping charges. In case the Customer needs to correct/adapt this information, he can simply go back to the relevant section and correct the necessary information.

    After submitting the order, daydreamers will send the Customer an e-mail confirming receipt of the order.

  3. Acceptance of orders

    To the maximum extent allowed under applicable law, all quotes or proposals are without engagement and without any obligation on daydreamers part. Any order made by the Customer via the Site shall always be confirmed by daydreamers by e-mail. The sales agreement is only entered into after daydreamers has confirmed the order placed via e-mail.

  4. Prices

    The price of the products the Customer orders on the Site is the price that is displayed on the Site at the time the Customer confirms the order as mentioned in the confirmation e-mail sent to the Customer.

    • For Customers within the European UnionAll prices are in Euros, inclusive of VAT and exclusive of forwarding charges.
    • For Customers outside the European UnionAll prices are in Euros, inclusive of VAT and exclusive of forwarding charges. The Customers should be aware that they may have to pay extra charges upon reception of the parcel. For example, these extra charges could be duties taxes or other official charges payable upon importation. Daydreamers are not responsible of any of the above extra charges that will apply.

    The tariffs and calculation of the forwarding charges can be consulted at https://www.daydreamers.gr/delivery-and-payment/. All other applicable taxes, duties, levies or charges arising between the moment of the order of the product and the moment of delivery shall be borne by the Customer.

  5. Returns

    Plese read our return policy by clicking here https://www.daydreamers.gr/returns-policy/

  6. Invoicing and Payment

    Once the sale has been confirmed and shipped by daydreamers, we will send the Customer an invoice upon delivery.

    The payment modalities we accept are mentioned on the Site. Payments must be made in Euros and only by using the accepted payment modalities. The bank account of the Customer will be debited from the next working day (or up to 2 to 5 working days depending on the Customer’s bank) following the order.

  7. Website and Transaction Security

    In order to secure the communication between our visitors and our website, like usernames, passwords, your name, address etc, we use an ssl certificate.

    All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

  8. Delivery, Title and Risk

    Deliveries will be made in Normal Delivery.
    You can view more details about delivery here : https://www.daydreamers.gr/delivery-and-payment/
    The risk of loss, theft and whole or partial destruction of the products will be transferred to the Customer as soon as the product is delivered. The ownership of the products shall not pass to the Customer and full legal and beneficial ownership of the products shall remain with daydreamers unless and until daydreamers has received payment in full for the products, including all secondary costs due such as forwarding charges, interest, charges, expenses and other costs.

  9. Age requirements

    By ordering products on the Site, the Customer declares that he/she is an adult aged 18 or over or that he/she has obtained the explicit consent of his/her parents/legal guardians in case he/she has not yet reached the age of 18.

  10. Liability and Complaints

    Daydreamers shall not be liable for any indirect damages (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity).

    All complaints must be notified through our contact form within seven (7) business days as from the delivery of the products. If the complaint is found to be justified, daydreamers liability shall be limited to the reparation of or the exchanging of the delivered products.

    Nothing in these Terms and Conditions shall exclude daydreamers liability for fraud, willful misconduct, gross negligence, death or physical harm.

  11. Force Majeure

    Daydreamers shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for rOtring to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accident or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).

  12. After Sales Support and warranty

    For any after sales support and questions the Customer can contact our customer service through our contact form https://www.daydreamers.gr/contact/. The products are covered by a legal war ranty of conformity.

  13. Archiving of sales history

    For your convenience, we will archive your sales history, which you can consult at any time on the Site using your login details.

  14. Applicable law

    The Terms and Conditions are governed by, and construed in accordance with, the laws of Greece, without reference to the conflict of law rules.