No, you do not need to register before placing an order. Keep in mind that our registration process is fast, free, and will save you time for future purchases.
We don’t collect sensitive data like credit card number, etc. All the payments are redirected and processed in the payment gateways like paypal or bank. Finally, we use a ssl certificate for browsing our website in order to keep your data secure.
You can read about our return police by clicking here.
When a payment is made through paypal, it usually takes about 1-2 working days to be processed. If you experience problems with a payment, please conctact us by clicking here.
If you are having trouble placing your order on our website, please feel free to place a telephone order. When you place an order through phone, the shipping costs and delivery schedule are the same as the website. If you are having trouble placing your order online, please click here for our contact information.
When an order is ready for shipping you ‘ll get by email the order’s tracking number. With this number you can track (usually from the same day) your package trip to your address.
You can read about Shipping costs and payments by clicking here
Yes, generally you can. For more information about cancellations or changing an order please click here.
After an order is shipped, we will send you the package tracking number and the tracking info url, in order to track it.
If you still have questions please contact us by clicking here.
Payment Methods:
1) Via PayPal on e-mail: [email protected]
2) Credit/Debit Card Payment (Visa, mastercard, maestro, American Express, Diners) via Viva
3) Apple Pay, Google Pay, Klarna.
Delivery Info
Greece
Free shipping for Greece for all orders over 80 €. Delivery time: 1-5 working days with courier for accessible places or elta for inaccessible places . Shipping cost for orders less than 80 € is 3 €.
European Union
Free shipping for all orders over 180 €. Shipping cost for orders less than 180 € is 15 €. Delivery time: 2-4 working days with DHL Express and TNT. We send to: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of the world
Free shipping for the rest of the world for all orders over 250 €. Delivery time: 3-6 working days with DHL Express and TNT. Shipping cost for orders less than 180 € with is 20 €. We don’t ship in Russia.
What is our returns policy?
We hope that you will love everything you buy from us, however if this is not the case, we promise to change any item you are unhappy with when you return it to us in a good condition, within 7 days of the date shown on your dispatch note.
The product should not be washed, have any scratches or damage and must be with it’s original labels and tags on.
Keep in mind that any product that was on sale when it was purchased can only be exchanged with another one on sale.
No changes are made to products that sold on bazaars.
Money refund is not possible.
How do I return an item?
Please follow the process below for returning your parcel to us:
1. Contact us via email: [email protected] and explain your issue. You will receive our response.
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Return the package by using the company reffered to our email. Send to us tracking number of your postage via email: [email protected]
4. Keep your certificate of postage safe as you will need this as your proof of return.
5. After we will receive the package, we will change your item(s) and re-send the new item(s). You will be charged with the shipping costs.
Can i cancel my order?
You can cancel your order when it’s in state “pending” or “proccessing”. You may send us an email, or cancel it through you user account.
If the order is in state “completed” it means that it’s been dispatched, so if you still want to return your items, you should use the “How do i return an item” section above.
Mauromichali 48
Athens 10680 Greece
Karaiskaki 31
Karditsa, 43100, Greece
If you want to call us
+30 2103644747
[email protected]
or Use our Support Chat
NTIVANIDI ELENI SAVVAS
VAT : EL134214658
GEMI: 172740701000
MAVROMICHALI 46-48-50
ATHENS 10679
General
The present Terms and Conditions of Sale (“Terms and Conditions“) apply to all sales of products made to you (the “Customer“) in the countries listed on the checkout page of the website www.daydreamers.gr (the “Site“). This Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the prior consultation and the acceptance by the Customer of the Terms and Conditions.
Ordering process
The ordering process on the Site consists of following steps:
- The Customer adds the selected products in the basket;
- The Customer completes his/her personal details including name and billing address;
- The Customer confirms the preferred shipping method and provides the delivery address;
- The Customer confirms the payment method and completes the required payment information;
- The Customer will be asked to accept the Terms and Conditions;
- Before the Customer submits the order, he/she will be given the opportunity to review his/her details, the selection and check the total price of the order including the shipping charges. In case the Customer needs to correct/adapt this information, he can simply go back to the relevant section and correct the necessary information.
After submitting the order, daydreamers will send the Customer an e-mail confirming receipt of the order.
Acceptance of orders
To the maximum extent allowed under applicable law, all quotes or proposals are without engagement and without any obligation on daydreamers part. Any order made by the Customer via the Site shall always be confirmed by daydreamers by e-mail. The sales agreement is only entered into after daydreamers has confirmed the order placed via e-mail.
Prices
The price of the products the Customer orders on the Site is the price that is displayed on the Site at the time the Customer confirms the order as mentioned in the confirmation e-mail sent to the Customer.
- For Customers within the European UnionAll prices are in Euros, inclusive of VAT and exclusive of forwarding charges.
- For Customers outside the European UnionAll prices are in Euros, inclusive of VAT and exclusive of forwarding charges. The Customers should be aware that they may have to pay extra charges upon reception of the parcel. For example, these extra charges could be duties taxes or other official charges payable upon importation. Daydreamers are not responsible of any of the above extra charges that will apply.
The tariffs and calculation of the forwarding charges can be consulted at https://www.daydreamers.gr/delivery-and-payment/. All other applicable taxes, duties, levies or charges arising between the moment of the order of the product and the moment of delivery shall be borne by the Customer.
Returns
Plese read our return policy by clicking here https://www.daydreamers.gr/returns-policy/
Invoicing and Payment
Once the sale has been confirmed and shipped by daydreamers, we will send the Customer an invoice upon delivery.
The payment modalities we accept are mentioned on the Site. Payments must be made in Euros and only by using the accepted payment modalities. The bank account of the Customer will be debited from the next working day (or up to 2 to 5 working days depending on the Customer’s bank) following the order.
Website and Transaction Security
In order to secure the communication between our visitors and our website, like usernames, passwords, your name, address etc, we use an ssl certificate.
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Delivery, Title and Risk
Deliveries will be made in Normal Delivery.
You can view more details about delivery here : https://www.daydreamers.gr/delivery-and-payment/
The risk of loss, theft and whole or partial destruction of the products will be transferred to the Customer as soon as the product is delivered. The ownership of the products shall not pass to the Customer and full legal and beneficial ownership of the products shall remain with daydreamers unless and until daydreamers has received payment in full for the products, including all secondary costs due such as forwarding charges, interest, charges, expenses and other costs.Age requirements
By ordering products on the Site, the Customer declares that he/she is an adult aged 18 or over or that he/she has obtained the explicit consent of his/her parents/legal guardians in case he/she has not yet reached the age of 18.
Liability and Complaints
Daydreamers shall not be liable for any indirect damages (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity).
All complaints must be notified through our contact form within seven (7) business days as from the delivery of the products. If the complaint is found to be justified, daydreamers liability shall be limited to the reparation of or the exchanging of the delivered products.
Nothing in these Terms and Conditions shall exclude daydreamers liability for fraud, willful misconduct, gross negligence, death or physical harm.
Force Majeure
Daydreamers shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for rOtring to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accident or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).
After Sales Support and warranty
For any after sales support and questions the Customer can contact our customer service through our contact form https://www.daydreamers.gr/contact/. The products are covered by a legal war ranty of conformity.
Archiving of sales history
For your convenience, we will archive your sales history, which you can consult at any time on the Site using your login details.
Applicable law
The Terms and Conditions are governed by, and construed in accordance with, the laws of Greece, without reference to the conflict of law rules.
IN GENERAL
The use of our web pages and the saervices provided to the visitor on the site owned by the company, requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content.
This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site’s users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you.
Privacy and Protection of personal data
We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data, except where it is absolutely required.
If you are under 16, you MUST have your parents’ consent before using the services of this site.
Relevant legislation
Along with our company’s internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user’s personal data:
- EU Data Protection Directive (DPD of year 1995)
- Regulation on general EU data protection (GDPR of year 2018)
Personal information collected by this site and why we collect it
This site collects and uses personal information for the following reasons:
Invoicing / financial information
In case you purchase any of our services / products, we will keep in our database the information necessary for the invoicing, such as name, address, email, phone number, vat id, etc. We will contact you in cases involving payment of services / products, invoice balances, recurring charges, offers about our products etc, via e-mail, sms or by phone. All data transferred via email is protected by a TLS / SSL security protocol.
Website traffic monitoring
Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.
Contact forms and e-mail links
If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS/SSL security protocol, meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.
Newsletters
If you choose to subscribe in our newsletter, the email address you submit will be forwarded to Mailchimp which manages our e-mail marketing services. Mailchimp is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the Mailchimp database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you.
As long as your e-mail address remains in the Mailchimp database, you will receive periodic e-mail newsletters from us regarding offers, new product or services etc.
Customer Satisfaction Survey / Customer Loyalty Program
The data we collect from the site, once you have accepted the terms of use, may be used to participate in a Customer Satisfaction Survey where you are asked about your site and product / service usage experience or a customer loyalty program where you receive special discounts and offers to our products and services under certain conditions.
Live chat
When communicating via live chat, the information we collect is the name, email address, IP, the date and time of communication, and the text that was exchanged during this communication. These data are collected to better serve the customer and for security reasons.
Advertising campains
Third party vendors, including Google, can show our ads on websites. For this reason, cookies can be used to update, optimize, and display ads based on a previous user’s visit to our site, as well as for Remarketing. You can opt out of such use of cookies by Google by clicking here.
You may also opt out of the use of such cookies by third-party vendors by clicking here.
About Cookies
What is a cookie?
The term «cookie» refers to a small data file consisting solely of a set of text information that the site transmits to the web browser on your computer’s hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site’s visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie’s lifetime, and a value (usually in the form of a randomly generated unique number).
Types of cookies
The basic types of cookies are described below
Session cookies
These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
Persistent cookies
These remain in the cookie file of your device’s browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences).
First-party cookies
These are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes.
Third-party cookies
These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.
Cookies on this site and how to manage them
On this site, we use cookies to improve your user experience. Site functionality will be significantly affected if you disable or disagree with the use of cookies.
See the following information about the third-party cookies we use on this site, including how to disable them and the effect of disabling on the site’s functionality. If you need any help on how to manage certain types of cookies, including how to check or delete them, please visit www.aboutcookies.org.
Google Analytics cookies
Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit’s time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information.
The information collected by the Google Analytics cookies about our site is transferred and stored on Google’s servers in accordance with Google’s privacy policy.
For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245
You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your activity will not be counted or used in the statistics we collect to improve the services we provide through this site. Website functionality will not be affected.
Video providers cookies
Video providers can place cookies on your device if you watch their video on our site.
If you disable these cookies you may not be able to see the embedded videos on our site.
Social Networks cookies
Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons.
If you disable these cookies, you will not be able to share any of our content with third-party social networks
About this site’s web server
All web traffic (file transfer) between this site and your browser is encrypted and transferred via the HTTPS protocol using Secure Sockets Layer (SSL). Our servers, in order to ensure the smooth and secure operation of our services, record the user’s ip and, in case of failed connections, the username, in log files through security systems (firewalls, ddos filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All of the above data is kept for short periods on our servers with modern security protocols so only authorized personnel can access them and only in cases to avoid malicious actions.
Third-party personal data processors
We use a number of third parties to process personal data for us (for example datacenter services, hosting services, backup services, payment gateways, shipping companies, marketing services etc). These Third-party personal data processors have been carefully selected to comply with the legislation mentioned in this document.
Data breaches
For any of your personal information stored in our database, all necessary action will be taken to be secure as possible.
We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen.
Access to information
For any personal information that is stored in our database, you have the right to access, correct or delete them. You can get information about this and its limitations by contacting us.
Data Protection Officer
You may contact the data protection officer (DPO) of this site by using the email in our contact page.
No, you do not need to register before placing an order. Keep in mind that our registration process is fast, free, and will save you time for future purchases.
We don’t collect sensitive data like credit card number, etc. All the payments are redirected and processed in the payment gateways like paypal or bank. Finally, we use a ssl certificate for browsing our website in order to keep your data secure.
You can read about our return police by clicking here.
When a payment is made through paypal, it usually takes about 1-2 working days to be processed. If you experience problems with a payment, please conctact us by clicking here.
If you are having trouble placing your order on our website, please feel free to place a telephone order. When you place an order through phone, the shipping costs and delivery schedule are the same as the website. If you are having trouble placing your order online, please click here for our contact information.
When an order is ready for shipping you ‘ll get by email the order’s tracking number. With this number you can track (usually from the same day) your package trip to your address.
You can read about Shipping costs and payments by clicking here
Yes, generally you can. For more information about cancellations or changing an order please click here.
After an order is shipped, we will send you the package tracking number and the tracking info url, in order to track it.
If you still have questions please contact us by clicking here.
Payment Methods:
1) Via PayPal on e-mail: [email protected]
2) Credit/Debit Card Payment (Visa, mastercard, maestro, American Express, Diners) via Alpha Bank
3) Masterpass digital wallet.
Delivery Info
Greece
Free shipping for Greece for all orders over 80 €. Delivery time: 1-5 working days with courier for accessible places or elta for inaccessible places . Shipping cost for orders less than 80 € is 3 €.
European Union
Free shipping for all orders over 180 €. Shipping cost for orders less than 180 € is 15 €. Delivery time: 2-4 working days with DHL Express and TNT. We send to: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of the world
Free shipping for the rest of the world for all orders over 250 €. Delivery time: 3-6 working days with DHL Express and TNT. Shipping cost for orders less than 180 € with is 20 €. We don’t ship in Russia.
What is our returns policy?
We hope that you will love everything you buy from us, however if this is not the case, we promise to change any item you are unhappy with when you return it to us in a good condition, within 7 days of the date shown on your dispatch note.
The product should not be washed, have any scratches or damage and must be with it’s original labels and tags on.
Keep in mind that any product that was on sale when it was purchased can only be exchanged with another one on sale.
No changes are made to products that sold on bazaars.
Money refund is not possible.
How do I return an item?
Please follow the process below for returning your parcel to us:
1. Contact us via email: [email protected] and explain your issue. You will receive our response.
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Return the package by using the company reffered to our email. Send to us tracking number of your postage via email: [email protected]
4. Keep your certificate of postage safe as you will need this as your proof of return.
5. After we will receive the package, we will change your item(s) and re-send the new item(s). You will be charged with the shipping costs.
Can i cancel my order?
You can cancel your order when it’s in state “pending” or “proccessing”. You may send us an email, or cancel it through you user account.
If the order is in state “completed” it means that it’s been dispatched, so if you still want to return your items, you should use the “How do i return an item” section above.
Karaiskaki 31
Karditsa, 43100, Greece
If you want to call us
+30 2441022113
[email protected]
or Use our Support Chat
General
The present Terms and Conditions of Sale (“Terms and Conditions“) apply to all sales of products made to you (the “Customer“) in the countries listed on the checkout page of the website www.daydreamers.gr (the “Site“). This Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the prior consultation and the acceptance by the Customer of the Terms and Conditions.
Ordering process
The ordering process on the Site consists of following steps:
- The Customer adds the selected products in the basket;
- The Customer completes his/her personal details including name and billing address;
- The Customer confirms the preferred shipping method and provides the delivery address;
- The Customer confirms the payment method and completes the required payment information;
- The Customer will be asked to accept the Terms and Conditions;
- Before the Customer submits the order, he/she will be given the opportunity to review his/her details, the selection and check the total price of the order including the shipping charges. In case the Customer needs to correct/adapt this information, he can simply go back to the relevant section and correct the necessary information.
After submitting the order, daydreamers will send the Customer an e-mail confirming receipt of the order.
Acceptance of orders
To the maximum extent allowed under applicable law, all quotes or proposals are without engagement and without any obligation on daydreamers part. Any order made by the Customer via the Site shall always be confirmed by daydreamers by e-mail. The sales agreement is only entered into after daydreamers has confirmed the order placed via e-mail.
Prices
The price of the products the Customer orders on the Site is the price that is displayed on the Site at the time the Customer confirms the order as mentioned in the confirmation e-mail sent to the Customer.
- For Customers within the European UnionAll prices are in Euros, inclusive of VAT and exclusive of forwarding charges.
- For Customers outside the European UnionAll prices are in Euros, inclusive of VAT and exclusive of forwarding charges. The Customers should be aware that they may have to pay extra charges upon reception of the parcel. For example, these extra charges could be duties taxes or other official charges payable upon importation. Daydreamers are not responsible of any of the above extra charges that will apply.
The tariffs and calculation of the forwarding charges can be consulted at https://www.daydreamers.gr/delivery-and-payment/. All other applicable taxes, duties, levies or charges arising between the moment of the order of the product and the moment of delivery shall be borne by the Customer.
Returns
Plese read our return policy by clicking here https://www.daydreamers.gr/returns-policy/
Invoicing and Payment
Once the sale has been confirmed and shipped by daydreamers, we will send the Customer an invoice upon delivery.
The payment modalities we accept are mentioned on the Site. Payments must be made in Euros and only by using the accepted payment modalities. The bank account of the Customer will be debited from the next working day (or up to 2 to 5 working days depending on the Customer’s bank) following the order.
Website and Transaction Security
In order to secure the communication between our visitors and our website, like usernames, passwords, your name, address etc, we use an ssl certificate.
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Delivery, Title and Risk
Deliveries will be made in Normal Delivery.
You can view more details about delivery here : https://www.daydreamers.gr/delivery-and-payment/
The risk of loss, theft and whole or partial destruction of the products will be transferred to the Customer as soon as the product is delivered. The ownership of the products shall not pass to the Customer and full legal and beneficial ownership of the products shall remain with daydreamers unless and until daydreamers has received payment in full for the products, including all secondary costs due such as forwarding charges, interest, charges, expenses and other costs.Age requirements
By ordering products on the Site, the Customer declares that he/she is an adult aged 18 or over or that he/she has obtained the explicit consent of his/her parents/legal guardians in case he/she has not yet reached the age of 18.
Liability and Complaints
Daydreamers shall not be liable for any indirect damages (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity).
All complaints must be notified through our contact form within seven (7) business days as from the delivery of the products. If the complaint is found to be justified, daydreamers liability shall be limited to the reparation of or the exchanging of the delivered products.
Nothing in these Terms and Conditions shall exclude daydreamers liability for fraud, willful misconduct, gross negligence, death or physical harm.
Force Majeure
Daydreamers shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for rOtring to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accident or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).
After Sales Support and warranty
For any after sales support and questions the Customer can contact our customer service through our contact form https://www.daydreamers.gr/contact/. The products are covered by a legal war ranty of conformity.
Archiving of sales history
For your convenience, we will archive your sales history, which you can consult at any time on the Site using your login details.
Applicable law
The Terms and Conditions are governed by, and construed in accordance with, the laws of Greece, without reference to the conflict of law rules.
IN GENERAL
The use of our web pages and the saervices provided to the visitor on the site owned by the company, requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content.
This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site’s users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you.
Privacy and Protection of personal data
We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data, except where it is absolutely required.
If you are under 16, you MUST have your parents’ consent before using the services of this site.
Relevant legislation
Along with our company’s internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user’s personal data:
- EU Data Protection Directive (DPD of year 1995)
- Regulation on general EU data protection (GDPR of year 2018)
Personal information collected by this site and why we collect it
This site collects and uses personal information for the following reasons:
Invoicing / financial information
In case you purchase any of our services / products, we will keep in our database the information necessary for the invoicing, such as name, address, email, phone number, vat id, etc. We will contact you in cases involving payment of services / products, invoice balances, recurring charges, offers about our products etc, via e-mail, sms or by phone. All data transferred via email is protected by a TLS / SSL security protocol.
Website traffic monitoring
Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.
Contact forms and e-mail links
If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS/SSL security protocol, meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.
Newsletters
If you choose to subscribe in our newsletter, the email address you submit will be forwarded to Mailchimp which manages our e-mail marketing services. Mailchimp is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the Mailchimp database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you.
As long as your e-mail address remains in the Mailchimp database, you will receive periodic e-mail newsletters from us regarding offers, new product or services etc.
Customer Satisfaction Survey / Customer Loyalty Program
The data we collect from the site, once you have accepted the terms of use, may be used to participate in a Customer Satisfaction Survey where you are asked about your site and product / service usage experience or a customer loyalty program where you receive special discounts and offers to our products and services under certain conditions.
Live chat
When communicating via live chat, the information we collect is the name, email address, IP, the date and time of communication, and the text that was exchanged during this communication. These data are collected to better serve the customer and for security reasons.
Advertising campains
Third party vendors, including Google, can show our ads on websites. For this reason, cookies can be used to update, optimize, and display ads based on a previous user’s visit to our site, as well as for Remarketing. You can opt out of such use of cookies by Google by clicking here.
You may also opt out of the use of such cookies by third-party vendors by clicking here.
About Cookies
What is a cookie?
The term «cookie» refers to a small data file consisting solely of a set of text information that the site transmits to the web browser on your computer’s hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site’s visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie’s lifetime, and a value (usually in the form of a randomly generated unique number).
Types of cookies
The basic types of cookies are described below
Session cookies
These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
Persistent cookies
These remain in the cookie file of your device’s browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences).
First-party cookies
These are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes.
Third-party cookies
These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.
Cookies on this site and how to manage them
On this site, we use cookies to improve your user experience. Site functionality will be significantly affected if you disable or disagree with the use of cookies.
See the following information about the third-party cookies we use on this site, including how to disable them and the effect of disabling on the site’s functionality. If you need any help on how to manage certain types of cookies, including how to check or delete them, please visit www.aboutcookies.org.
Google Analytics cookies
Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit’s time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information.
The information collected by the Google Analytics cookies about our site is transferred and stored on Google’s servers in accordance with Google’s privacy policy.
For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245
You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your activity will not be counted or used in the statistics we collect to improve the services we provide through this site. Website functionality will not be affected.
Video providers cookies
Video providers can place cookies on your device if you watch their video on our site.
If you disable these cookies you may not be able to see the embedded videos on our site.
Social Networks cookies
Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons.
If you disable these cookies, you will not be able to share any of our content with third-party social networks
About this site’s web server
All web traffic (file transfer) between this site and your browser is encrypted and transferred via the HTTPS protocol using Secure Sockets Layer (SSL). Our servers, in order to ensure the smooth and secure operation of our services, record the user’s ip and, in case of failed connections, the username, in log files through security systems (firewalls, ddos filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All of the above data is kept for short periods on our servers with modern security protocols so only authorized personnel can access them and only in cases to avoid malicious actions.
Third-party personal data processors
We use a number of third parties to process personal data for us (for example datacenter services, hosting services, backup services, payment gateways, shipping companies, marketing services etc). These Third-party personal data processors have been carefully selected to comply with the legislation mentioned in this document.
Data breaches
For any of your personal information stored in our database, all necessary action will be taken to be secure as possible.
We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen.
Access to information
For any personal information that is stored in our database, you have the right to access, correct or delete them. You can get information about this and its limitations by contacting us.
Data Protection Officer
You may contact the data protection officer (DPO) of this site by using the email in our contact page.
